1. When you buy one of our products, the warranty kicks in from the day it's delivered to you. You can find the exact warranty period listed on the product page. Oh, and to make sure the warranty applies, it's important to use our Care4Ever services in a timely manner. Otherwise, we might have to void the warranty. 

  1. Now, eligibility-wise, the warranty is just for you and can't be transferred to anyone else. To qualify, you'll need to show us a valid invoice if we ask for it. And hey, once you've bought the product, try not to make any modifications or alterations. If you do, it could cancel out the whole warranty deal.
  1. here's the deal on our end. If something goes wrong with your product during the warranty period and it meets the conditions listed on the product page, we've got a few options. We might fix it up for you, swap it out for a brand new one, or even refund your money. Just depends on what's best for the situation.:


  • if we need to fix up your product, we'll swing by and grab it from wherever it was delivered. Once it's all good to go, we'll bring it right back to where it came from. But hey, if you want us to send it somewhere else, just give us a shout and we'll see what we can do.
  • Now, if we're swapping out your damaged product for a new one, we'll drop off the replacement at the same spot the old one was delivered. And don't worry about the old one, we'll take it with us when we drop off the new one. But again, if you need it sent elsewhere, just ask and we'll try to sort it out.
  • And finally, if you're getting a refund for a prepaid order, we'll send it back to the same account you used to pay for the original order. Easy peasy. Oh, and just remember, we'll only process the refund once we've picked up the damaged product.
  1. here's the lowdown on what our warranty doesn't cover. If there are any damages or defects caused by not taking good care of the product, like not keeping up with maintenance, rough handling, overloading, or just not using it properly, then unfortunately, it won't be covered. Also, regular wear and tear from using the product as intended won't be covered either, and any changes in appearance or performance due to the natural materials used won't be part of the warranty. And just so you know, if there's ever a question about whether something's covered or not, we'll have the final say.
  1. we're not on the hook for any extra stuff that happens, like if there's a problem with the product that causes you to lose out on profits or revenues, or any other costs or damages. Plus, if you accidentally hurt yourself or worse because of something you did, we're not responsible for that either.
  2. Basically, if something goes wrong with the product, your only options are the ones we've laid out in the warranty, and our liability is capped at the purchase price. Oh, and if there are any tiny flaws in the product that don't really affect how it works, or if it doesn't look exactly like the pictures on the website, sorry, but we're not covering that.
  3. Before you buy anything, make sure it's really what you need because we're not guaranteeing it'll work for your specific use. And if you try to make a warranty claim that's not legit, we might charge you for the costs involved in sorting it out.
  4. If there's a warranty from a third party, like the manufacturer or another service provider, that's between you and them, not us. We're not getting involved in any disputes between you and them.
  5. This warranty is governed by local laws, and any claims must be brought to the courts in Chennai/Tamil Nadu. We can change these terms if needed, and if you need to make a claim, just get in touch with our customer support team with your invoice and product details.


Know Your Woodpecker Furniture

“WOODPECKER” furniture are produced on the latest and most sophisticated machineries using globally available raw material by a team of dedicated work force world over. In order to ensure optimum use of Woodpecker furniture it is very important for you to know your product. Woodpecker furniture are made from various raw materials such as MDF, Particle Board, Fibre Board which are called Engineered Woods, Solid wood, Mild Steel, Glass, Synthetic Fibre etc.

M.D.F.: M.D.F. means Medium Density Fibre. They are made from fine wood fibre bonded with resin glue and compressed at high pressure. They have Smooth surface. Normally used in wardrobes, wall units, TV units, computer tables and similar standalone items wherein the movement and friction is minimum.

PARTICLE BOARD: Particles Boards are made from wood Chips, Wood Paste & Solids and bonded with resin glue and compressed at high pressure. They are widely used to manufacture furniture.

FIBRE BOARD: Fibre Boards are made from finely ground waste wood fibre bonded under heat & pressure. They are Strong, Tough and Impact resistant and widely used as a back panel or board on frame panel. All the above are extremely strong, termite/borer resistant and good substitute for natural wood. Being pre laminated these are available in a variety of colours & shades, pre-cut shapes and sizes and does not require any kind of polishing / varnishing and thus maintenance free.

SOLID WOODS: Solid Woods such as Maranti, Oak Wood, Ply Wood, Teak Wood, Veneer tops are used in Woodpecker furniture depending on the need and end use. All these are well treated for termites. The finish in the outer surface will always be more superior than the inner layers. This has been done in order to optimize the cost and make your Woodpecker furniture more affordable. Uneven textures, abrasion marks, nodal marks, cuts etc., are characteristics of natural wood and cannot be considered as defect.